New York city, NY - Project Manager
Learning Technologies Group - New York City, NY
$55,000-65,000 per year - Permanent
We are looking for a Project Manager with extensive experience dealing with clients in a professional environment.
Reporting to the Senior Programme Manager, the Project Manager will be responsible for managing timelines and consistently delivering within those timelines. The mindset of the individual must be that the client’s needs are the top priority. For this you will be rewarded with personal opportunities for growth within a collaborative team environment where you can make a difference and contribute to the success of the business.
The responsibilities of the role will include:
Manage the day to day running of the client projects
Ensure projects are implemented according to our quality standards and deadlines
Promote the vision and direction of the company with passion
Support clients during the production process so that they understand each stage and if necessary troubleshoot any issues that arise during the project liaising with relevant Business Development Managers for change in scope
Apply the appropriate project management framework for the project, using relevant project standards
Ensure all required activity and tasks are fully defined and allocated to appropriate individuals or teams, including Learning Consultants, Designers, Quality Assurance and Client Service
Ensure clear, accurate and proactive communication throughout the project to all clients/stakeholders both internal and external
Produce regular supporting project documentation, to include but not limited to; project initiation documentation, project plans, communication strategy/plans, project status reports, meeting agendas and follow up minutes/action notes
Work with translation agencies to ensure translation projects are delivered on time and within the agreed budget
Chair regular project team meetings, face to face or via conference calls
Manage business and project implementation risks, including the development of appropriate contingency plans
Conduct end of project reviews with all stakeholders to identify lessons learned and improve future projects. Frequency of reviews will be subject to agreement with client
Build, manage and maintain strong interdepartmental relationships and communication within the organisation and work in partnership with other team members to deliver a high standard of service which promotes positive and continuing client relationships
Identify and share opportunities for process improvement
Own issues and where more senior intervention is required present potential solutions
Availability to travel domestically and outside of the USA on occasion for client meeting
If this sounds like you, you will need the following skills/ experience:
A passion about client service with a positive approach to dealing with people
The ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
Excellent communication, organisational, decision making and time management skills
Analytical thinking with the ability to analyse data, interpret facts and figures and present them in the form of statistical tables and diagrams
Diplomatic, with the ability to motivate others
You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. Eukleia is part of the Learning Technologies Group (LTG). LTG are specialist learning technology businesses that are at the forefront of innovation and industry leading. The brands range from exciting video games companies to leading software and standards companies.
Eukleia provides a comprehensive and integrated range of learning technology solutions to corporate and government clients including eLearning and instructor-led training courses. We provide solutions across a wide range of compliance and risk topics including Anti-Money Laundering, Market Conduct, Data Protection and Operational Risk to name a few. Our clients include many of the world’s leading banks, asset managers, insurers and commodity firms.
We pride ourselves on excellence, attention to detail and initiative. Our offices are dynamic and our colleagues are proud to work in an environment that is challenging and rewarding.
Working for Eukleia you will be entitled to our great staff benefits package which includes a pension scheme, medical insurance, life insurance, Perkbox and an annual discretionary staff bonus.